Privacy notice
Updated on: 1 May 2025
Singtel Trading Corporation (“Singtel Trading”, “we”, “us” or “our”) takes privacy seriously. This Privacy Policy describes how we collect, use, share and protect information when you visit our website singtel-trading.live and use our AI trading platform, together referred to as the “Service”. Read this notice carefully; if you disagree with it, discontinue use of the Service.
1. Data We Gather
1.1 Details You Give Us
When you open an account or use the Service, we may request or receive the following:
- Identification details: your full name and date of birth.
- Contact details: your email, telephone number and home address.
- Financial details: broker API keys with read or execution permissions, investment choices and risk settings. We do not retain full broker login credentials or complete payment-card numbers.
- Account profile: username, preferred trading approaches and notification choices.
- Correspondence: messages sent to us through support channels or email.
1.2 Data Collected Automatically
Using the Service may cause us to collect certain technical details automatically:
- IP address, browser and browser version, plus operating system.
- Visited pages, selected functions, time on site and clickstream information.
- Device identifiers and mobile advertising identifiers where relevant.
- Information from cookies and tracking tools (see our Cookie Policy).
1.3 Data Supplied by Others
Information may come to us from identity-check providers, fraud-screening services and analytics partners. We may combine that information with existing records to improve reliability and security.
2. Uses of Your Information
We may use collected information to:
- Set up and administer your account and deliver the Service.
- Handle trading signals and automated orders through brokers you connect.
- Tailor the experience and present useful market information.
- Send service messages, including confirmations, trade notices and security alerts.
- Provide promotional messages when you consent or applicable law allows.
- Identify, examine and stop suspected fraud or unlawful conduct.
- Meet applicable legal and regulatory responsibilities.
- Build, test and improve Service features with aggregated, anonymised information.
3. Processing Grounds for EEA and UK Users
For users in the European Economic Area or the United Kingdom, personal data is processed on these legal grounds:
- Contract performance: to deliver the Service requested by you.
- Legitimate interests: including security, fraud reduction and product development.
- Legal requirement: including financial-regulation and tax compliance.
- Permission: for marketing and optional cookies, with consent withdrawable at any time.
4. When We Disclose Information
We do not trade personal data. It may be shared with:
- Vendors: cloud infrastructure, email, analytics and support providers required by contract to safeguard your information.
- Linked brokers and exchanges: only the API directions needed to carry out the strategy you configured.
- Public authorities: where legislation, a court direction or protection of our rights requires it.
- Corporate transactions: during a merger, acquisition or asset transfer, provided the acquiring party continues to follow this policy.
5. Transfers Across Borders
Singtel Trading operates internationally. Your information can be transferred to and handled in jurisdictions outside your home country, including the United States and countries within the European Union. When applicable, we rely on European Commission-approved Standard Contractual Clauses to protect international data transfers.
6. How Long We Keep Data
We keep personal information while your account remains open or for as long as needed to operate the Service. Following closure, some records may be retained for up to seven years to meet financial regulatory duties. Aggregated and anonymised analytics may be stored without a fixed end date.
7. Your Data Choices
Rights available to you may vary by location and can include the ability to:
- Obtain a copy of the personal information we hold.
- Have incorrect or incomplete information amended.
- Ask us to erase your information, sometimes called the “right to be forgotten”.
- Challenge or limit particular processing activities.
- Receive your information in a structured, machine-readable form.
- Revoke consent at any time, without changing processing already carried out.
To request any of these rights, email us at . We generally reply within 30 days.
8. Safeguarding Information
Our controls include TLS 1.3 encryption during transmission, AES-256 encryption for stored data, multi-factor login, role-based permissions and yearly independent penetration testing. No technology can be guaranteed completely secure. Use a strong, exclusive password and turn on two-factor authentication.
9. Cookies and Similar Tools
Cookies and related tracking tools help us run and enhance the Service. Further information is available in our Cookie Policy.
10. Privacy of Minors
The Service is intended for people aged 18 or over. We do not knowingly gather children’s personal information. If you think a child has sent us personal data, tell us and we will remove it promptly.
11. Revisions to This Policy
We may revise this Privacy Policy from time to time. Significant changes will be communicated on the website or by email. Continuing to use the Service after the new effective date means you accept the updated policy.